Terms & Conditions

ABOUT / CONTACT

THE ITALIC SHOP is operated by ITALIC recordings, P.O. Box 55 02 55, 10372 Berlin, Germany, Phone +49 (0)30 75 52 17 32 (Monday through Friday 11am - 4pm), office@italic.de, www.italic.de

PAYMENT

1. We gladly accept Visa, MasterCard, American Express, or regular account payments all through PayPal or from your PayPal balance. You are not required to have a PayPal account to purchase from this store, but all shopping card payments are handled through PayPal.

2. Alternatively, you can pay by bank transfer to our bank account. In this case please send an email with your order to shop@italic.de or call +49 (0)30 75 52 17 32 and we get back to you with all payment details.

SECURITY

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

SHIPPING & DELIVERY

Our shipping prices are calculated based on the destination of the package/product.

Shipping within GERMANY:

- 3,90 EUR (insured & traceable)

Shipping within REST OF THE WORLD:

- 1 x 12"/LP/CD or others up to 500g : 6,20 EUR (insured & traceable)

- 2 x 12"/LP/2LP/CD or others up to 1000g: 9,50 EUR (insured & traceable)

Orders are processed the same or next business day (Monday through Friday 11am - 6pm, not including holidays). Packages typically arrive within 1-4 days from the date we receive the order. Products will shipped directly from Germany by DEUTSCHE POST/DHL/HERMES.

RETURN POLICY

Returns can be made only if the product are in unworn/unused condition. Acceptable reasons for an return: factory defects, wrong color, size or format was sent, or error on our part. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting an return. We will email you instructions on how to return the product. We will pay for the shipment back to us and back to you again.

EXCHANGE POLICY

Exchanges can be made only if the product are in unworn condition. Acceptable reasons for an exchange: colors are different than pictured, do not fit, or I would rather have a different product. Customers must send us an e-mail stating their name and invoice number within 5 days of receiving the product if they are requesting an exchange. In case of an exchange we ask that you pay for the shipment to us and back to you.

PRIVACY

We do not give or sell your personal info to any other company, brand or human being.

SERVICE & HELP

If you have any sort of enquiries, please feel free to contact us. Questions regarding webstore orders and/or products will be answered as soon as possible. You are also more than welcome to drop us a line if you have comments on our on-line shop or would just like to say hello. Please direct any of the above mentioned matters to: shop@italic.de

SOFTWARE & PLATFORM ENGINEERING

www.bigcartel.com